Policies

Policies & Store Info

Shipping

Our pieces are made to order and will require approximately a one month production time. “One of a kind” pieces and items marked “Ready To Ship” will be mailed out within 3 business days. All orders are processed from Miami, FL USA.

$10 Flat Rate Shipping on all domestic orders. Orders will be shipped using Insured, 2-Day Priority Mail.

$40 Flat Rate Shipping on all international orders. Orders will be shipped using Insured, International Priority Mail.

Please note that international orders may be subject to additional taxes and duties which the customer is responsible for. Yunta Studio is not responsible for any delays or other issues beyond our control in shipping/delivery.

Payments

We accept credit and debit card payments as well as payments through Paypal. You will receive an email confirmation once your order is received.

Any purchase made is conditional on Yunta Studio accepting it. We reserve the right to cancel the sale and refund the funds paid for any items listed in error.

Returns, Exchanges & Cancellations

We accept returns and/or exchanges of unused items in their original packaging within 14 days of receipt of your order. Please send us an email within 14 days of receipt of your order to start the return process. The items must be returned to us within 14 days of our return confirmation.

Please note that we do not offer returns or exchanges on custom orders.

The customer is responsible for return shipping costs and for returning the unused items safely packaged and in their original condition. The customer is responsible for returned packages damaged in shipping or lost in transit. It is highly recommend that you choose a shipping method with tracking and insurance, and retain the tracking number for your records. Please note that duty and sales taxes are non-refundable through Yunta Studio.

Once we have received the returned items, and upon passing inspection, we will process the refund within 72 hours. We will refund the cost of the item minus shipping.

For cancellations, items must be canceled within 24 hours after placing your order. Please contact us within 24 hours if you need to cancel or make changes to your order. Many of our pieces are made to order and we work with casting houses to help with the production of some of our pieces. After 24 hours, once an order is placed, the item goes into production and we will no longer be able change or cancel your order.

Custom Orders

We offer custom orders for special ring sizing requests as well as the option to have our designs crafted for you in 14K Gold.

To request a custom order please send us an email and we will contact you shortly.

Craftsmanship

We strive to maintain quality craftsmanship and offer a 1 year guarantee against production defects on all our pieces. Please note that damage due to general wear and tear, incorrect storage or misuse is not covered under the guarantee.

We also offer services such as polishing as well as resizing of basic rings for a repair fee.

Please email us with inquiries or to request service/repair for any of our pieces.

Sizing

To find your correct ring size we recommend going to a local jeweler as they’ll offer the most accurate sizing and sizing suggestions tailored specifically for you.

We also offer plastic ring sizers for $10 including shipping. To order a plastic ring sizer email us and we’ll send you a link for purchase. We do not recommend using printable paper sizers or string methods to find your size as they tend to be unreliable.

Please visit our Sizing Page for a ring sizing chart and other related information.

Jewelry Care

All our pieces are cast and/or hand fabricated from 925 Sterling Silver. To ensure the longevity of your jewelry keep each piece separated and stored in the tarnish resistant pouch provided when not in use. It is best to store your jewelry in a room with low humidity.

We suggest removing rings when carrying heavy objects. It is also important to remove your jewelry when coming in contact with any chemical or beauty products. Be mindful to keep chains and necklaces untangled while in storage.

We suggest cleaning your silver pieces with mild dish soap and hot water. Let soak and gently clean your jewelry with a soft brush. Rinse with clean water and dry with a cotton or microfiber cloth.

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Terms & Conditions